KundenserviceVerzögerungen bei Versand und Lieferung aufgrund von Coronavirus

Mehr Infos zu den Verzögerungen bei Versand und Kundenservice.


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Verzögerungen bei Versand und Lieferung aufgrund von Coronavirus

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Dear Azarius customer, 

In these uncertain and trying times, we want to express our sympathy and solidarity with all those who are affected by the COVID-19 virus. Rest assured that the health and safety of our employees, their families and our customers continue to be our top priority.

Having said that, we would like to address some of the frequently asked questions surrounding the COVID-19 measures and how these affect your shopping experience at Azarius: 

Can I still shop online? 

Yes, you may! We are continuing to process orders to areas without delivery disruptions caused by COVID-19 however some countries may experience delays. The situation is rapidly evolving and we will continue to update this page as needed.

When will my order arrive?  

Please take into account that, due to the current COVID-19 measures and the heavy volumes of orders we are receiving, it may take us several days to pack and send out your order. We are working hard to make sure we minimise the delays as much as possible. Please be patient and know that as soon as you get an order confirmation email, your order will be processed within 10-15 working days. 

Will I receive a tracking code?

Yes, as soon as your parcel leaves our warehouse, you will receive an email containing a tracking code for your order. Please be aware that it might take some time for the tracking code to become active.

Shipping delays?

For almost all countries we ship to, there are delivery delays as well. Countries like Austria, Canada, Czech Republic, Italy, Latvia, Norway, Spain and Switzerland are well-known to have significant shipping delays. We hope you understand these delays are due to the current global circumstances and appreciate your patience in this regard. 

Do you have enough in stock?

Yes, but our stock will not be as extensive as you are used to. Some of our suppliers reside in countries that are in full lockdown, while others are experiencing their own delays in shipping due to transport restrictions. This is the reason some products may be “out of stock” for longer periods than normal. If perchance, a product you just ordered is unavailable, our customer service will contact you directly to see if we can offer you an alternative solution.

How can I reach Customer Service?

Please submit your question through the contact form. You will receive an answer as soon as we can under the current circumstances. 

Why haven’t I received an answer to my question yet?

Our Customer Service team is very busy at the moment. Due to the added volume of questions, it will, unfortunately, take us longer to get back to you than usual. Don’t worry, we have received your questions and you will get a response from us in due time. 

We highly recommend that you, if you have multiple questions, state them all in one email. This way we can reduce the amount of email traffic in the hopes to increase our response time.

Can I reach Customer Service by phone?

All our phone lines are closed in order to fully concentrate on answering all email inquiries. We apologise for the inconvenience. 

Thank you for your patience and understanding. We hope you will continue to shop at our online store, while we try to provide the same level of service you have come to expect from us.  

Lastly, we want to give extra thanks to all those with essential jobs who keep our healthcare sector and our economy running. 

To all our loyal customers we want to say; Stay home. Stay safe and healthy. Look out for each other. We’re all in this together.

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